Q: Who is Doctor Computer?
Q: Where are you located?
Q: Who handles your service calls?
Q: Do you supply new and replacement parts and equipment?
Q: Do you provide evening appointments?
Q: Do you provide weekend appointments?
Q: How soon can you get here?
Q: What does a one-hour appointment window mean when you schedule my appointment?
Q: What forms of payment do you accept?
Q: Do you charge for travel time?
Q: Is there a minimum charge for an appointment?
Q: How much experience do you have with Apple computers?
Q: Will You Patiently Answer All of My Questions?
Q: How can I tell if my computer has a virus or is infected by Spyware?
Q: My computer is running very slow, what are the possible issues?
Q: I know I should backup my stuff but it takes time and the program is not that easy to use.
Q: I hear a whirring sound every time I pull up a file, should I be worried?
Q: How can I be sure you will get us back up and running quickly?
Q: Can I get Windows XP installed on my new computer?
Who is Doctor Computer?
Doctor Computer has been serving homes and businesses in Northern NJ since 2002. We have a staff of full-time technicians that allow us to provide same-day on-site and help-desk service in our northern New Jersey service area (click to see service area)
We have successfully completed computer repairs and maintain computer systems for more than 10,000 business and residential clients because we our have the right practical experience and we recommend standards for residential computing environment that eliminates computer problems before they occur, keep your systems running and get you back up if you do have an unavoidable computer disaster.
Where are you located?
We provide on-site service and our technicians travel all throughout Northern NJ to your home or office to help you with your computer issues at your location and we don't charge for travel time. (Click for service area) Our headquarters are in Union NJ, and in limited situations we will accept drop offs but our service model is built around providing service where you need it most – at your home or business.
Who handles your service calls?
All of our technicians are full-time employees of Doctor Computer. We do not outsource service calls so you will get a consistent level of service from our experienced technicians. Our technicians have an average of 11 years of onsite computer problem solving experience so in most cases they will have seen and resolved your specific problem many times before.
Do you supply new and replacement parts and equipment?
Our technicians come prepared with the necessary hardware and software diagnostic tools, and new parts, and brand-name products from Dell, Cisco, HP and others to successfully repair or replace your computer and to setup and install new hardware and software.
We typically carry: memory, hard drives, power supplies, new computers, software and networking equipment so you won't have to go around to shop and try to find the right part or product. If we do not have the part you require in stock, we will order the part or product for you and come back to install it as soon as the part arrives.
Do you provide evening appointments?
We do provide an appointment slot where our technician will arrive between 4:30 and 5:30 from Sunday through Thursday. Our last appointment on Friday is around 2 PM. Additionally, we offer weekend appointments if the early evening appointment is not convenient.
Do you provide weekend appointments?
Yes. Our technicians are available by appointment on Saturdays and Sundays and we will book appointments from 9 AM to 4:30 PM on Saturday and 9 AM to 2 PM on Sunday.
How soon can you get here?
If you call us before noon on a weekday, more than 90% of the time we will schedule your appointment the same day. This is a service record we are especially proud of because we know that most if not all of our competitors do NOT do this.
What does a one-hour appointment window mean when you schedule my appointment?
We give our technicians a 1 hour window to arrive, so that if the appointment is between 2:00 and 3:00 that means our technician will arrive between 2:00 and 3:00. Unlike a lot of service companies we provide a small service window so that you can plan your day without waiting hours for our technician to arrive.
What forms of payment do you accept?
Cash or check at the end of the appointment.
Do you charge for travel time?
Is there a minimum charge for an appointment?
Yes we have a minimum charge of $125. We will provide a full hour of service even if we solve your problem in the first 15 minutes.
How much experience do you have with Apple computers?
Yes our technicians have significant on-site experience dealing with Apple Macs, iPhones, iPads and networking products. This lets them efficiently and effectively deal with your Apple products and environments that mix Apple and PC products.
Will You Patiently Answer All of My Questions?
No one wants to admit that they don't do this but this is what our clients tell us. Many of our competitors act like "know it alls" and will make you feel dumb, computer illiterate, inexperienced or inferior just for asking a question. We want you to ask every question you can think of at your appointment. We want you to feel comfortable even if you think your question might be silly or stupid – Don't Worry It Isn't.
How can I tell if my computer has a virus or is infected by Spyware?
Some of the most common symptoms include: the computer runs slower than usual, frequently crashes, has error messages, freezes up, has unwanted pop-ups or you have unusual internet connectivity issues. Left unresolved an infected computer will put your data at risk, expose your sensitive information to hackers and to These problems won't fix themselves and will only get worse.
My computer is running very slow, what are the possible issues?
There can be many reasons for this including: the age of your computer, the amount of memory, the processor speed, number and amount of programs on your computer, viruses, Spyware and more. We conduct a comprehensive analysis of your issues when we arrive and will provide cost effective options to solve them.
I know I should backup my stuff but it takes time and the program is not that easy to use.
We understand. We set up backup systems that are automated and automatic. This takes the pain and mistakes out of backing up your data and allows us to get you up and running quickly in case you have an unavoidable disaster.
I hear a whirring sound every time I pull up a file, should I be worried?
YES. It is very likely that your hard drive is going to crash and unless you have a proper backup system in place and in use you could loose all of your data (files, photos, music, business documents etc.)
How can I be sure you will get us back up and running quickly?
Some disasters are unavoidable. The preventative measures we provide can minimize the impact. We can't protect you from a virus that hasn't been created yet BUT we set up backup systems that are automated and automatic. This allows us to quickly get your system restored so you can get back to business typically the same day. Unbelievable as it sounds, most backup systems that are installed aren't working or will make it virtually impossible to restore your programs and data. We fix that.
Can I still use Windows XP my new computer?
As of Windows 7 is now available and has an XP mode that allows you to use XP software products. Windows 8 does not support XP and Microsoft no longer provides support for XP. You can still use XP programs but if you are you should talk to use about migrating to Microsoft's newer operating systems.